STAFFING PROCESS AND JOB PERFORMANCE IN BANKING SECTOR-A STUDY OF GTB NIGERIA PLC

Abstract

Employee’s job performance is a function of diverse factors at any point in time in the work organization. Past studies have not been able to explain the job performance of employee within the context of staffing process. On this basis the study explained staffing process and employee job performance in GTBank, Nigeria, Plc. Both systems management and administrative management theory were employed as framework, research design was purely survey. The population of this study comprised of 400 staff from the headquarters of GTBank, Nigeria, Plc and the sample size was 200 determined by Yaro Yamane’s formula. Multi-task sampling technique was employed involving purposing and systematic sampling techniques. The research instrument used was a questionnaire, while 68% of the respondents were males, 31.5% were females. The largest proportion of the respondents (30.7%) where within the range of 30-39 yrs and the lowest proportion was (23. 1%) who were 60yrs and above .More so 79.4% of the respondents had married, (16.9%) were single while (3.8%) had divorced. Majority of the respondents (52.5%) had masters degree and the smallest proportion (2.5%) where diploma holders. On the issue of comprehensive recruitment process that enhanced employee efficiency, 35.0% of respondents strongly agreed, 33.9% agreed, 15.0% disagreed while 13.1% strongly disagreed. As to whether GTBank centered its recruitment process on required Sales, knowledge and ability of existing employees, 56.3% respondent strongly agreed, 30.6% agreed, and 13.1% disagreed. On the issue of ensuring right people were put in the right place during selection process, 46.3% of the respondent strongly agreed, 17.5% agreed, and 36.6% disagreed. As to whether employees were involved in developing strategic plan, 29.4% strongly agreed, 60.0% agreed, 10.6% disagreed. The first hypothesis is a significant relationship between recruitment process and employee efficiency. The second hypothesis significantly showed relationship between selection process and job performance. Hypothesis three significant revealed association relationship between placement of employees and job performance. Hypothesis four indicated a significant relationship between training of employees and productivity in the organization. Employee job performance is a critical factor that determines the success or otherwise of any work organization. In view of this, organization should undertake comprehensive recruitment process, so as to enhance employee’s efficiency.