EFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE: A STUDY OF SYSTEM SPECS NIGERIA LTD

Abstract

This study examined the effect of Total Quality Management (TQM) Practices on organizational performance, A study of System Specs Nigeria Ltd, Lagos as case study. Nigeria industries are losing huge sum of money annually through non implementation of TQM. The researcher aim was to find out the effect of TQM on organizational performance. Structural contingency theory holds that there is no single, effective structure for all organizations. Instead, organizations must adapt their structures to fit the contingency factors and the environment as they affect the organization. Furthermore, for the purpose of this research, descriptive survey design was adopted with the use of questionnaire as data collection tool from which the sample size of total number of one hundred and twenty-four (124) was determined from 70% of total population of one hundred and ninety (190) staff at System Specs Ltd. Data collected was analyzed through Pearson’s Moment Correlation Coefficient with the aid of statistical package for social sciences (SPSS) version 22.0. Findings from this research revealed that there is significant relationship between management level of total quality management implementation and employee’s performance level. Thus, the study recommends that since Total Quality Management Practices (top management commitment, employee involvement and customer focus) have been found to have positive effects on organizational performance, it is necessary that it is adopted as a quality management model in all organizations at large.