DEVELOPMENT OF AN ONLINE DOCTOR APPOINTMENT BOOKING SYSTEM FOR MOUNTAIN TOP UNIVERSITY HEALTH CENTER

Abstract

The aim of this study was to produce an information system that will provide a means of scheduling appointments with the doctors at the university remotely through a mobile device resulting in the reduction of waiting time at the university health center. This study involved the identification of the user and system requirements, specificaion of the system design with the UML language and implementation of the system. A review of related works was done to identify the expected behaviour of appointment booking systems. Informal interviews were conducted with the students and staff of the university to elicit user requirements. UML diagrams were used to specify the design of the system. The system's frontend and user interfaces were inplemented using the reactnative framework, the backend was implemented using google's cloud firestore, firebase authentication and Node JS. The implementation results of the system proved that the system could allow patients book doctor appointments with the university healthcenter, allow nurses assign match patients with available doctors, allow doctors report medical data after every appointment and reshedule appointment with patients if there it is required. This study concluded that using online appointment booking systems would help overcome challenges that are faced in the manual approach and help boost the output of the healthcare facilitators as well as improve customer experience.