How to reach Arcadia Publishing by phone
To contact Arcadia Publishing by phone, call their main number at 410-545-1900 during standard business hours for general inquiries, editorial submissions, and customer service. This line routes to their headquarters in Charleston, South Carolina, where intake teams triage requests by department. If you are reaching out as an author, ask to be transferred to the relevant editorial or rights team, and have your manuscript details and timeline ready. For fastest response on submission status or permissions, include your contact information and a concise subject summary in any prior email.
Company overview
Arcadia Publishing is a leading independent publisher of regional and local history in the United States, producing printed and digital titles under imprints including The History Press and Arcadia Publishing. The company focuses on community-driven narratives, neighborhood histories, and niche nonfiction that serves researchers, librarians, and general readers. Because much of its catalog is regionally focused, teams are organized by imprint and by regional operations, which affects how and when phone inquiries are routed. Understanding this structure helps callers choose the most efficient point of contact.
Phone number details and routing
Main contact number and hours
The primary Arcadia Publishing phone number is 410-545-1900. The line is typically answered Monday through Friday, generally between 9:00 AM and 6:00 PM ET, though hold times can vary near the start and end of the business day. If the office is closed, callers can leave a detailed voicemail with name, organization, phone number, and purpose of the call, and staff will return messages as quickly as possible. For urgent matters during posted hours, mention time sensitivity so the front desk can prioritize the request.
Best departments and common reasons for calling
- Editorial and submissions: For manuscript inquiries, proposal submissions, and status checks.
- Permissions and licensing: To request republication rights or images from titles.
- Customer service and orders: For questions about purchasing, returns, or damaged books.
- Marketing and publicity: For interview requests or coordinated book promotion.
- Corporate and partnerships: For licensing proposals, co-marketing, and institutional inquiries.
Phone etiquette and preparation tips
Because staff often manage multiple projects, callers who are concise and organized are routed faster. Have your name, affiliation, and relevant details ready, such as title, ISBN, or proposal stage. If you are an author calling about a manuscript, confirm whether you submitted through a portal or by email and note the submission date. For permissions, identify the specific image or text you wish to reuse and the intended use, as this affects licensing and fees. Whenever possible, follow up a call with an email summarizing the conversation and any agreed next steps.
Alternatives to phone and when to use them
Email and web contact forms are often the most reliable ways to reach specific departments at Arcadia Publishing, especially for non-urgent or detailed requests. Queries that benefit from written records, such as permissions, rights requests, and editorial proposals, are typically handled more efficiently by email. Customer questions about orders or account issues may find faster resolution through an online form or by calling during off-peak times early in the week. For publicists and marketers, scheduling an introductory call in advance is recommended rather than expecting same-day coordination.
Comparison of contact methods
| Contact method | Typical response time | Best use cases |
|---|---|---|
| Phone (410-545-1900) | Same day or next business day | Urgent questions, quick clarification, initial author inquiry intake |
| Email or web form | 1–3 business days, faster for routine requests | Submissions, permissions, detailed proposals, rights requests |
| 4–8 weeks or longer | Physical manuscripts where email is not requested, legal or archival correspondence |
Verifying you have the current number
Phone numbers can change when organizations relocate offices or consolidate operations. The number 410-545-1900 is the currently listed main line for Arcadia Publishing and routes to their primary offices as of the most recent public directory information. Because organizations sometimes update contact details without broad notice, confirm the number again on the official Arcadia Publishing website before sending sensitive information or time-sensitive materials. If in doubt, use the website form and request a callback or written confirmation of the appropriate department number.
Summary and best next steps
If you need to speak with someone at Arcadia Publishing, dial 410-545-1900 during business hours and be prepared to state your name, role, and purpose briefly. Authors should reference any submission portals or prior email threads; permissions requesters should identify the specific asset and intended use. For complex or non-urgent requests, prefer email or the web form and follow up by phone only if necessary. Confirm the number shortly before calling if timing is critical, and keep notes of conversations and agreed actions for future reference.