Abstract:
Academic development may be of different concerns in the academic community in
order to facilitate social and educational system functioning. Several problems in the
learning setting that should be adequately addressed for an efficient educational
system to take place requires critical attention. The inability of students to
communicate their complaints to the school is a major challenge in Mountain Top
University.
This mobile application for a Complaint Management System could be used at the
university to mitigate some of these challenges. It evolved from the online file
keeping system used to gain and get necessary information and data in the institution.
With the help of the internet, mobile devices could be used to send complaints to the
school management which the administrator could access at ease. This project work
was built with React Native, Node.Js and Firebase for the front-end, middle tier and
database respectively. It would be a central hub for the easy submission of
complaints. As the use of computers and mobile systems are growing fast globally,
introducing the electronic system for communicating and passing valid information
would enable institutions to fit into the current global trend. Other more secured
authentication methods (Single-factor, Two-factor, multi-factor authentication) could
be used to secure complaints management systems in future work.
The application performed all it’s was said it will accomplish which was taking
complains.
The application was seen as an important factor to the school in conclusion
