A MOBILE APPLICATION FOR A COMPLAINTS MANAGEMENT SYSTEM FOR THE MOUNTAIN TOP UNIVERSITY

Abstract

Academic development may be of different concerns in the academic community in order to facilitate social and educational system functioning. Several problems in the learning setting that should be adequately addressed for an efficient educational system to take place requires critical attention. The inability of students to communicate their complaints to the school is a major challenge in Mountain Top University. This mobile application for a Complaint Management System could be used at the university to mitigate some of these challenges. It evolved from the online file keeping system used to gain and get necessary information and data in the institution. With the help of the internet, mobile devices could be used to send complaints to the school management which the administrator could access at ease. This project work was built with React Native, Node.Js and Firebase for the front-end, middle tier and database respectively. It would be a central hub for the easy submission of complaints. As the use of computers and mobile systems are growing fast globally, introducing the electronic system for communicating and passing valid information would enable institutions to fit into the current global trend. Other more secured authentication methods (Single-factor, Two-factor, multi-factor authentication) could be used to secure complaints management systems in future work. The application performed all it’s was said it will accomplish which was taking complains. The application was seen as an important factor to the school in conclusion