EFFECTS OF TRAINING AND DEVELOPMENT ON EMPLOYEE'S PERFORMANCE IN THE BANKING INDUSTRY (A CASE STUDY OF ZENITH BANK OF NIGERIA PLC)

Abstract

The purpose of this research is to look at the impact of training and development on employee performance in the banking industry, using Zenith Bank of Nigeria plc as a case study. The research was conducted using a descriptive survey research design. Top-level management staff, middle-level management staff, and lower-level management staff of Zenith Bank Headquarters, Victoria Island, and Lagos State, Nigeria, make up the target population. The sample size for this study was seven hundred and three people (703). The study's 249 participants were chosen using a multi-stage method sampling technique. Questionnaires were the most common data collection tool. Statistical Package for Social Sciences (SPSS) version 26.0 was used to analyze the data in two stages, using descriptive and inferential analysis. Seminars, conferences, discussion methods, induction programs, workshops, Mentoring methods, and job rotation were used to facilitate training and development initiatives at Zenith Bank of Nigeria, according to the study results. Furthermore, training and development programs assisted employees in diversifying their problem-solving methods at work. In addition, training and development has improved employees' working relationships with coworkers and expanded their career advancement opportunities. In addition, the challenges of organizing training programs at Zenith Bank Headquarters included a lack of time and a poor evaluation of the training programs, which had an impact on employee training at Zenith Bank Headquarters. According to the study, Zenith Bank Headquarters management should conduct a training needs assessment to ensure that employee training content results in efficient data management and improved interpersonal relationships, thereby enhancing training and development effectiveness.