EFFECTS OF PARTICIPATIVE DECISION MAKING PROCESS ON EMPLOYEES’ PERFORMANCE IN THE ORGANISATION: (A STUDY OF ZENITH BANK NIGERIA PLC)

Abstract

This study examined the effect of participative decision making process on employees’ performance in the organization using Zenith Bank Nigeria Plc as a case study. The population of study comprised managers and employees of Zenith Bank PLC. The sample for the study was given as 133. Out of the 133 questionnaires administered to the participants only 110 were returned while 23 were not returned. The study was analyzed using of tables and percentage while the three hypotheses were tested with the aid of ANOVA. The result from the research showed employees’ participation in decision making has positive effect on their performance. This study recommends that organizations are inspired to design their firm in such a way that it will boot free flow of decision making in their organization and give room for full involvement of their employee to participate and create efficiency on organizational decision making process. Again, Organizations are advised to put more mechanisms that will encourage their workers to come up with better innovative ways of achieving and promoting organizational performance. Every firm is advised to create a direct understanding and notion of the concept of participative decision making to avoid conflicts of interest among the employees and the employer.